RPA vs cognitive automation: What are the key differences? What is needed is a way to somehow translate the world into a set of symbols and their relationships. In short, the role of cognitive automation is to add an AI layer to automated functions, ensuring that bots can carry out reasoning and knowledge-based tasks more […]

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Intercom Vs Zendesk: A Comprehensive Comparison Of Support Solutions Check out our list of unified communications providers for more information. Companies looking for a more complete customer service product–without niche bells and whistles, but with all the basic channels you want–should look to Zendesk. Small businesses who prioritize collaboration will also enjoy Zendesk for Service. […]

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